This Privacy Policy describes how Louise Pilates Studio collects, uses, and protects your personal information when you visit our website, book Pilates sessions, and purchase class packages.
Effective Date: September 2026 • Louise Pilates Studio
1. Introduction & Commitment
At Louise Pilates Studio, your privacy is paramount. We operate a streamlined, password-free booking system where clients are identified securely via verified email address and WhatsApp contact number, eliminating the risks associated with traditional public account passwords.
2. Information We Collect
When interacting with our studio booking system, we collect only the necessary information to coordinate your Reformer Pilates sessions:
- Personal Identity: Full Name, Email Address, and WhatsApp phone number.
- Booking Details: Class dates, session times, assigned instructors, and reservation reference codes.
- Payment Verification: Bank transfer proof slips or screenshots submitted for manual verification by our studio administration.
- Package Quota & History: Package tier, total sessions, remaining session balance, validity dates, and past attendance records.
- Technical Preferences: Temporary slot hold session states and cookie consent preferences stored locally in your browser.
3. How We Use Your Information
We process personal data strictly for legitimate operational purposes:
- Locking and reserving your Reformer slot during real-time booking checkout.
- Verifying bank transfer payments and issuing booking confirmations.
- Tracking remaining session credits on class packages.
- Delivering automated booking notifications and customer support via WhatsApp and email.
- Allowing instant, password-free status retrieval through the My Bookings portal.
Zero Spam Commitment: Louise Pilates Studio will never sell, rent, or distribute your personal contact information to third-party advertisers. All communications are strictly related to your sessions and studio schedule.
4. Data Security & Storage Protection
We implement industry best practices to safeguard your personal data:
- Encrypted Client Storage: User identifiers stored in your browser’s local storage are hashed using salted obfuscation to prevent plaintext exposure.
- Protected File Directories: Uploaded transfer proof documents are stored in secured directories with direct script execution disabled.
- Deferred Session Deduction: Package sessions are only deducted from your balance once an administrator has officially confirmed your booking.
5. Cookies & Local Storage
Our website utilizes essential technical cookies and browser storage:
- Session Cookies: Maintain server connectivity, security nonces, and CSRF protection.
- Slot Hold Storage: Maintains your 5-minute atomic slot reservation timer while you complete payment details.
- Identity Persistence: Securely remembers your verified email and name so you do not have to re-enter your details every time you book a class.
6. Your Rights & Data Control
You have full ownership of your personal data. You may review your active bookings and package balance anytime through the My Bookings portal, or contact our studio coordinator to update or remove your records.
Contact Studio Coordinator
If you have any questions or requests regarding your personal information, please contact our studio team directly via WhatsApp: